Thursday 8 October 2009

Customer satisfaction

It was another cold start this morning with a frost so extra hay rations were supplied and consumption soon began. It is so funny I can usually predict who will sit or stand where, getting to know your animals is a valuable part of alpaca husbandry and something I enjoy tremendously. It is the best was to spot any issues.

I have been doing a spot of knitting again today, you may recall I mentioned a lady who had purchased a hat from my which had been mauled by her puppy. Well today I have fixed said hat, I had to unpick it to about half way and knit it back up in new yarn.

Customer service and satisfaction is something I take very serious and was therefore happy to do what I could. When I rang the lady this evening to tell her the good news she was thrilled; one very happy customer.

This even I have had a visit from an old work colleague and friend. She and her husband are having a holiday up in Durham so came to say hello. It is three years since I finished paid employment, and to be honest it seems like a lifetime ago.


Zanzibah Alpacas said...
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Zanzibah Alpacas said...

I shall try where else could you offer that sort of customer service....!..the hay always goes down well....especially when 'Jack' Frosts around.......Jayne